Motor Insurance - Eagle Insurance

Assistance routière à Maurice : comment Eagle Insurance et ADA vous accompagnent 24/7

Les pannes et accidents de voiture font partie des réalités de la conduite à Maurice. Pour y faire face sereinement, il est essentiel de pouvoir compter sur un service d’assistance routière efficace. Eagle Insurance met tout en œuvre pour accompagner ses assurés sur la route, en leur offrant une assistance rapide, fiable et réactive.

C’est dans cette optique qu’Eagle Insurance a mis en place un partenariat avec ADA, un service de remorquage disponible 24h/24 et 7j/7, partout à Maurice.

Avec plus de 25 ans d’expérience dans le secteur et d’une flotte de plus de 40 véhicules d’intervention, ADA est en mesure d’intervenir rapidement pour vous assister, où que vous soyez sur l’île.


Quand contacter ADA ?

Vous pouvez contacter ADA au 211 3030 dans les situations suivantes :

  • Panne de véhicule

  • Accident

  • Batterie déchargée

  • Pneu crevé

Afin de faciliter l’intervention, il est recommandé de :

  • Communiquer votre nom et votre localisation, en précisant que vous êtes client Eagle Insurance

  • Indiquer le numéro d’immatriculation de votre véhicule

  • Décrire brièvement la situation rencontrée

L’équipe ADA vous guidera ensuite sur les étapes à suivre et organisera l’intervention dans les meilleurs délais, en fonction de votre localisation, de l’heure et des conditions de circulation.


Temps d’intervention

Le délai d’intervention peut varier selon votre emplacement et les conditions de circulation.

Pour plus de sérénité, ADA met à disposition un système de géolocalisation. Vous recevrez un SMS contenant un lien GPS vous permettant de suivre l’arrivée du dépanneur en temps réel.

Vous êtes ainsi informé à chaque étape et savez exactement quand l’assistance arrivera.

 

En cas de panne ou d’accident, n’oubliez pas :

  • Installer votre triangle de signalisation pour sécuriser la zone

  • Remplir un constat à l’amiable si seulement deux véhicules sont impliqués

  • Contacter Eagle Insurance si vous devez remorquer votre véhicule vers un garage et que vous avez besoin de confirmation

Comme toujours, votre conseiller Eagle Insurance reste à votre écoute pour vous accompagner en cas de besoin.

Update on Loss of Use (LOU) Vehicle Categories in Mauritius

When a client’s vehicle is in the garage following an accident, having access to a courtesy vehicle makes a real difference. To ensure greater clarity and consistency, Eagle Insurance has updated its Loss of Use (LOU) vehicle categories and daily limits. 

This revised structure helps set clear expectations around replacement vehicles during the motor claims process, while reinforcing our commitment to transparency, fairness, and an improved customer experience.

 

What is Loss of Use (LOU) in Motor Insurance? 

Loss of Use cover forms part of a comprehensive motor insurance policy in Mauritius. It allows clients to benefit from a courtesy vehicles during repairs, subject to policy terms and approved limits. 

 

Revised Loss of Use Vehicle Categories

This categorisation reflects current market positioning of vehicles commonly available in Mauritius.

 

 

Disclaimer: The actual vehicle models provided are subject to change based on availability and operational considerations.

 

 

By clearly defining Loss of Use categories and daily limits, Eagle Insurance aims to deliver an efficient claims journey for policyholders across Mauritius. You may also refer to your motor insurance policy for details of your Loss of Use cover.

 

For any clarification regarding Loss of Use benefits or motor insurance claims, please contact our Claims Team at [email protected] or on 460 9200.  

Important Update – Review Your Comprehensive Motor Insurance Sum Insured by August 2025

Dear Client,

Review Your Comprehensive Motor Insurance Sum Insured by August 2025

As announced in the National Budget 2025-2026, higher vehicle taxes and registration fees will take effect as from 1st July 2025. This change will increase the price of new motor vehicles and is also expected to impact the market value of second-hand motor vehicles. For reference, you can consult the table in the Questions and Answers section, which provides an indication of the range of tax increases across different types of motor vehicles.

 

What does this mean for your comprehensive motor insurance?
With these new vehicle prices, it may be necessary for you to increase the Sum Insured on your motor policy (i.e., the declared value of your motor vehicle) to reflect the higher market values (if applicable).
If your car is under-insured (i.e. it’s insured for less than its actual market value), in the unfortunate event of an accident, your claim payout could be reduced, both for repairs and in the event of a total loss.  This is a standard practice for comprehensive insurance as provided by the “Under-Insurance” clause of your policy with us.

 

Good news: You have until 31st August 2025 to review your Sum Insured.

As these changes will take effect in only a few days’ time; 1st July and we understand that there is some uncertainty regarding the new market value of motor vehicles, we fully appreciate that it may take some time for you to assess if and how these changes affect your vehicle’s value.
You have until the end of August to review and update your Sum Insured, if needed. This gives you plenty of time to make sure your coverage reflects your car’s current value.

We also want to reassure you that if a claim arises during this period, the “Under-Insurance” clause will not be applied. This means your claim payout will be based on the current market value of your vehicle, in line with your motor insurance policy and any vehicle acquisition agreements — including those related to duty-free privileges.

 

What will happen from 1st September 2025 if my Sum Insured is below its Market Value?

If your Sum Insured is below its true market value and if you happen to have an accident as from 1st September 2025, rest assured that you will still be covered. However, your claim payout may have to be reduced proportionately in accordance with the “Under-Insurance” clause.

By giving you until 31st August to review your Sum Insured and choosing not to apply the “Under-Insurance” clause right away, we want you to know that we truly understand how much your vehicle means to you — and that your peace of mind matters most. It’s our way of helping ensure your motor vehicle is properly protected.

Our team will reach out to you in the next few weeks on the next steps should you want to increase your Sum Insured.  In the meantime, if you have any questions or need assistance in reviewing your policy, please don’t hesitate to contact our Sales Team at [email protected].

You can also consult of QnAs listed below.

 

1.    What are the expected tax increases for different types of motor vehicles?

For indication purposes, here is an overview of the range of tax increases for the different types of motor vehicles:

 

Before 1st July 2025 As from 1st July 2025
Conventional Motor Cars (Petrol/ Diesel)
551 – 1,000 cc 20% 45%
1,001 – 1,600 cc 30% 55%
1,601 – 2,000 cc 40% 75%
Above 2,000 cc 55% 100%
Non-Plug in Hybrid Cars
551 – 1,000 cc 25%
1,001 – 1,600 cc 35%
1,601 – 2,000 cc 55%
Above 2,000 cc 75%
Plug-In Hybrid Cars
551 – 1,000 cc 15%
1,001 – 1,600 cc 25%
1,601 – 2,000 cc 35%
Above 2,000 cc 55%
Electric Cars
Up to 180 kW 15%
Above 180 kW 25%

 

Questions and Answers

1.    What are the expected tax increases for different types of motor vehicles?

For indication purposes, here is an overview of the range of tax increases for the different types of motor vehicles:

Source:
MRA- mra.mu/customs1/motor-vehicles

Government of Mauritius National Budget- https://govmu.org/EN/budget/Pages/default.aspx

 

 

2.    How can I find out the revised value of my car?

You have a few options to determine your car’s updated market value:

  • Contact your car dealer – especially if you purchased your car within the past year.
  • Consult a professional surveyor – they can provide a reliable car valuation.
  • Use the MyCar.mu Value Calculator – a 3rd party online tool to estimate your car’s current value.

 

3.    What is the under-insurance clause?

The under-insurance clause is a standard part of most comprehensive motor insurance policies.
If the Sum Insured in respect of the insured motor vehicle is at the time of any loss or damage, lower than its Market Value by more than 15%, the policyholder will be considered as being his/her own insurer for the difference and any indemnity under this Section of the Policy shall be limited to the proportion which the Sum Insured bears to the Market Value of the vehicle
In such cases, any payout you receive will be reduced in proportion to the shortfall.

For example: If your car’s market value is Rs 1,000,000 but it’s only insured for Rs 800,000 (a 20% gap), your claim payout will be adjusted accordingly by 20%.

 

4.    What if I don’t update my Sum Insured by the end of August 2025

If you don’t increase your Sum Insured to reflect your car’s current value:
•    In case of an accident (repairs): Your payout could be reduced.
For example, if your car’s value increased by 20% but your Sum Insured wasn’t adjusted, you may only be covered up to only 80% of the repair costs, resulting in a 20% shortfall that you will have to bear.
•    In case of a total loss: Your payout will only cover the insured amount — not the full market value — in accordance with your motor insurance policy.

 

5.    What if I wait until my next renewal to update my Sum Insured?

The same risks as Question 3 will apply. Until your Sum Insured is revised, you may receive a reduced compensation if you file a claim unless the claim occurs during the months of July & August (as explained above).
Please note: At your next renewal, your policy should reflect the car’s current market value to ensure full protection.

 

6.    What happened if my car value has increased by less than 15% and I did not increased the sum insured of my vehicle?

  • In case of an accident (repairs): Under insurance will not be applicable for repair.
  • In case of a total loss: Your payout will only cover the insured amount — not the full market value — in accordance with your motor insurance policy.

 

7.    If I decide to increase my Sum Insured, will I have to pay an additional premium?

Yes, increasing your Sum Insured will result in an additional premium.
This extra amount will cover the period from 1st September until your policy’s expiry date, and ensures you’re fully protected for higher repair costs or a total loss if an accident happens.

 

8.    Does this apply if I have third-party insurance?

As there is no sum-insured for a third-party cover, you do not need to do anything and the under-insurance clause will also not apply.

 

9.    What if I purchased my insurance through a broker or sales agent?

Your broker or agent will contact you and will then inform us accordingly of any increase to your Sum Insured.