When a client’s vehicle is in the garage following an accident, having access to a courtesy vehicle makes a real difference. To ensure greater clarity and consistency, Eagle Insurance has updated its Loss of Use (LOU) vehicle categories and daily limits. 

This revised structure helps set clear expectations around replacement vehicles during the motor claims process, while reinforcing our commitment to transparency, fairness, and an improved customer experience.

What is Loss of Use (LOU) in Motor Insurance? 

Loss of Use cover forms part of a comprehensive motor insurance policy in Mauritius. It allows clients to benefit from a courtesy vehicles during repairs, subject to policy terms and approved limits. 

Revised Loss of Use Vehicle Categories

This categorisation reflects current market positioning of vehicles commonly available in Mauritius.

Disclaimer: The actual vehicle models provided are subject to change based on availability and operational considerations.

By clearly defining Loss of Use categories and daily limits, Eagle Insurance aims to deliver an efficient claims journey for policyholders across Mauritius. You may also refer to your motor insurance policy for details of your Loss of Use cover.

For any clarification regarding Loss of Use benefits or motor insurance claims, please contact our Claims Team at [email protected] or on 460 9200.