Eagle Health App– FAQs

Your cover depends on the plan you have selected. It may include:

• Doctor consultations
• Medication and pharmacy expenses
•  Lab tests and diagnostics
• Hospitalisation (planned & emergency)
• Overseas treatment (if applicable)

You can check your exact benefits via Eagle Health app.

Your health insurance is provided by Eagle Insurance under 2 main products, CarePlus and Discovery Health and administered by Medscheme (Mtius) Ltd, a specialised medical administrator managing healthcare benefits in Mauritius.

Manage your health insurance anytime, anywhere with quick access to essential services.

With the app, you can:

• Submit and track claims
• Access your policy documents
• Update your profile
• Receive real-time notifications
• Locate PayLess providers

Download the Eagle Insurance App today on the App Store, Google Play, or Huawei AppGallery.

With PayLess, you don’t need to pay the full bill upfront:

• Present your membership card at a partner provider
• The bill is processed directly
• You only pay the remaining balance (if any
• Available at selected pharmacies, labs, and opticians.

You can access a wide network of:

• Clinics and private hospitals
• Pharmacies
• Laboratories
• Opticians

You have the below options:

Mobile app (Snap & Send) – take a photo and submit instantly

Online portal – upload your documents

Physical submission – if required

Claims can be submitted digitally for faster processing.

Once approved:

Payments are processed via bank transfer or cheque

You are notified once your claim is paid

Yes — via your member portal, you can:

Track claim status

View payments

Check remaining benefits

• Notify Medscheme before treatment
• Submit medical report + cost estimate
• Wait for approval
• Proceed with treatment
• Confirmation is typically provided within a few working days.

• Present your insurance card at the hospital
• The medical provider will contact the administrator
• Treatment proceeds immediately
• Your safety comes first.

For CarePlus members

• Yes, if treatment is not available locally:
  You may be referred to centres in places like Reunion, South Africa, or India
  Prior approval is required before travelling

For Discovery Health members

• Yes, Notify Medscheme before treatment
  Prior approval is required before travelling

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data which may be collected through these sites. Please check these policies before you submit any personal information to these other websites.

• Always keep your medical card with you
• Keep original documents for claims
• Check your benefits before treatment
• Use the app for faster service