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Submit your claims within 31 days of returning home.
Emergency Medical Assistance & Repatriation (24/7 Worldwide
Support)
We have partnered with Robin Assist, a global leader in travel medical assistance, to support our travellers anytime, anywhere.
In case of a medical emergency abroad, Robin Assist is here to help.
Emergency Assistance (24/7):
- +1 380 205 057 (reverse call charges accepted)
- [email protected]
Why Robin Assist?
Global Reach
Support across 185+ countries, with assistance available in multiple languages, including:
English, French, Spanish, Italian, German, Japanese, Arabic, Mandarin, and Portuguese.
Local On-the-Ground Support
- Physician visits
- Medical appointment coordination
- Pre-treatment cost estimates
- Multilingual assistance
Seamless Medical & Claim Settlements
140+ currencies via:
e-check, online payment platforms, wire transfer, and more.
Real-Time Assistance & Notifications
Efficient coordination, transparency, and rapid response when it matters most.
Truly Global Team
Full-time assistance teams based across the Americas, Europe, and Australia.
Outpatient Medical, Non-Emergency & Reimbursement Claims
Our travel insurance allows you to claim reimbursement for eligible outpatient medical expenses and travel-related inconveniences (conditions apply), whether these arise while travelling or once you are back home
What you can claim for includes, but is not limited to:
- Outpatient medical treatment
- Personal accident
- Trip cancellation, curtailment, or changes
- Travel delays, missed connections, or missed events
- Lost, stolen, or delayed baggage
- Theft of travel documents
- Legal liability and legal assistance abroad
- Natural disasters, airspace closures, or cruise-related incidents
- Car rental damage or excess
- Winter sports & Golf-related claims
Important to note:
- Claims must be submitted within 31 days of your return
- All original receipts and supporting documents must submitted
If you are unsure whether your situation is covered, our Travel Claims team is here to guide you.
Contact our Travel Team
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