1. Submit your claim via the Eagle Insurance App

Use the Snap & Send feature on the Eagle Insurance App to quickly submit your claim.

2. Use Direct settlement option

With the Direct settlement option you no longer need to pay your full medical bill upfront. Simply present your physical or electronic membership card at any participating partner, and your bill will be processed. You will only need to pay the excess amount not covered by your plan, if applicable.

• MedActiv Pharmacies
• Participating Opticians
• C-Labs
• Radiology services at C-Care Darné

1. Notify Medscheme Mauritius

Before your treatment send an email to [email protected] with your medical report, including details of your medical report and planned treatment along with a cost estimate.

2. Verification and Confirmation

Medscheme Mauritius will review your request and confirm whether the treatment and surgery costs are covered under your plan. You will receive a response within two working days.

3. Proceed with your treatment

Once you receive confirmation from Medscheme Mauritius, you can proceed with booking your surgery or treatment.

1. In case of an emergency

In the event of a medical emergency, simply present your digital membership card at the healthcare facility. Your digital membership card is available on the Eagle Insurance app.

2. Medical center will contact Medscheme

The clinic or medical facility will notify Medscheme of your admission and will coordinate the necessary treatment authorisation and administrative processes on your behalf.

In case of emergency treatment overseas, contact Medical Services Organisation International (MSOI), our international third-party administrator, on +27 11 259 5003.

Your cover provides you with the flexibility to receive treatment abroad, in line with the comprehensive plan selected and terms & conditions of your policy.

We’re here to support you every step of the way. Contact Medscheme, at least 7 working days before your planned travel on [email protected] with your treatment details and relevant medical documents.

Our team will review your request and guide you through the process, helping make your journey to treatment as smooth and stress-free as possible through our network of overseas providers.